Your Privacy

This policy was last updated in October 2022.

 

Our Commitment

 

At The Fundraising Centre Pty Ltd ACN 096 066 910 (The Fundraising Centre, we, us or our) we recognise that your privacy is very important to you – it is important to us as well because we are committed to valuing people – our supporters and workers. 

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The Fundraising Centre may be related to other companies and entities (related entities).  This Privacy Policy applies to the use of your Personal Information by us and by those related entities from time to time, including entities in which we have part or full ownership.  Those related entities may also have their own privacy policies which set out additional detail or differences in their privacy practices.  To the extent that those privacy policies are inconsistent with this Privacy Policy, those privacy policies will prevail over this Privacy Policy in relation to the actions of those related entities.  A reference in this Privacy Policy to The Fundraising Centre, we, us or our is also a reference to those related entities.

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By personal information we mean information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.

The Fundraising Centre aims to ensure that it complies with the Privacy Act 1988 (Cth) (Privacy Act) including the Australian Privacy Principles, and the Spam Act 2003 (Cth) (Spam Act) which is aimed at reducing the number of unsolicited electronic commercial messages that you receive. When we refer to Privacy Law in this policy, we are referring to the Privacy Act including the Australian Privacy Principles and the Spam Act.

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This policy seeks to address any potential concerns you may have about how personal information you provide to The Fundraising Centre is collected, held, used and disclosed.

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The information set out below aims to address the relevant Australian Privacy Principles. This policy sets out information regarding the following:

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• Resolving your privacy issues

• Accessing and updating your information that we hold

• Collecting your information

• Using and sharing your information

• Keeping your information safe

• Changing this privacy policy

• Contacting us

 

Resolving your privacy issues

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At The Fundraising Centre we really value the contribution our supporters and others make to our work, so if you have a complaint please let us know. We will do our best to address and resolve any issues you have within a reasonable period of time, depending on the complexity of the issue. Where you ask for a response, you can usually expect to hear from us within 30 days.

 

If you:

 

• have any questions, comments or concerns about what is explained in this policy or about our privacy practices or how we handle or process your personal information generally;

• wish to make a complaint in relation to a breach of your privacy;

• would like to access or seek to correct your personal information held by us; or

• would like to opt out of direct marketing,

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please contact our Privacy Officer in any of the ways set out in the "Contacting us" section of this policy.

 

Accessing and updating your information

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You are generally entitled to access the personal information that we hold about you.  You can access or correct your personal information by contacting us.

 

If at any time you want to know what personal information we hold about you, or to access or correct your personal information, please contact us in any of the ways set out in the "Contacting us" section of this policy. There may be some legal or administrative reasons to deny access.  If we refuse your request to access your personal information, we will provide you with reasons for the refusal where we are required by law to give those reasons.

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We take all reasonable steps to ensure that any personal information we collect and use is accurate, complete and up-to-date.  To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested, and promptly update the information provided to us to keep it true, accurate, current and complete. Please contact us in any of the ways set out in the "Contacting us" section of this policy if you believe that the personal information is inaccurate, incomplete or out of date, and we will use all reasonable efforts to correct the information.

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If you wish to have your personal information deleted, we will take reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk management reasons or for other reasons permitted or required by applicable law.

 

Collecting your information

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We collect and record personal information about individuals such as our supporters, potential supporters and their representatives, and any other person who comes into contact with The Fundraising Centre including the charities we serve, our providers and potential providers of goods and services, and their representatives, directors, partners, proprietors and shareholders, our contractors and subcontractors, and our employees past and present, including job applicants. However, employee information will be handled separately and is not within the scope of this policy.

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Typically, we might ask for your title, name, postal address, telephone numbers (landline/mobile), email, payment details such as payment card or bank account details and date of birth.

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We collect information about you from you and with your knowledge where reasonable and practicable. You might provide us with your personal information when you:

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• fill out a pledge letter sent to you in the mail;

• complete a survey or petition;

• contact us by email or social media;

• call us; 

• receive a fundraising call from us;

• provide us with goods or services; or

• request our services.

 

We need certain information to meet your expectations as a supporter. For example we may not be able to process your donation, and can't give you a tax receipt or send you information about your donation, if you choose not to provide your personal information such as name and address to us.

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We take special care with your payment card details as we must under the Payment Card Industry Data Security Standard.

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If you apply to work with us then we will collect information (such as your work experience and references) so that we can make a decision about this.

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Sometimes we might collect your information from someone else such as where we buy a marketing list you have agreed to be on, where we are speaking to your representative or where a charity or business your represent has been referred to us by one of the charities we serve.

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Sometimes we might ask you for sensitive information (such as health information). We are curious about what makes you passionate about supporting charities, your values or your opinions, as this helps us communicate with you better.

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We may otherwise collect, use or disclose your personal information in other ways not stated in this policy where the collection, use or disclosure is:

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• in accordance with this policy or any agreement you enter into with us, or

• required or authorised by law, including without limitation the Privacy Law.

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Where we engage with you multiple times over a short period in relation to the same matter, we may not always provide you with a separate notice about privacy each time we engage with you.

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Using and sharing your information

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We will generally use your information as you would reasonably expect.

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We may collect, hold, use and disclose your personal information:

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• to identify and communicate with you;

• to collect donations from you including via telemarketing;

• to process your donations;

• to give you a tax receipt for your donations; 

• to send you information about your donation and otherwise tell you about our work. It is important to us that we tell you about how your support is making a difference to the charities we serve together;

• to provide you with information that we believe may be of interest to you or that you may be interested in receiving, including newsletters and marketing material, regarding us and the charities we serve including in relation to other or future donations you may be interested in making for the charities we serve; 

• to offer our services to you or a charity or business you represent;

• to manage and/or change your details;

• to help us manage and enhance the services we provide, or that we procure from third parties;

• to help us manage our business operations including business support purposes such as maintenance, backup and audit;

• to respond to any queries or complaints you may have;

• to investigate, review, mitigate risks associated with, and inform you of, a data or other security breach involving your personal information;

• to comply with our statutory and legal obligations; and

• to otherwise assist you and other supporters by providing information and support.  

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We may disclose, or provide access to, your personal information to third parties in connection with the purposes described in this "Using and sharing your information" section of this policy.  Depending on the circumstances and the nature of your engagement with us, we may disclose your personal information to our related entities, to third parties that provide products and services to us or through us, or to other third parties (such as your referee(s) in connection with a job application you have submitted).

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We may disclose your personal information to:

• any of TFC' internal divisions, business units or departments;

• your nominated representatives;

• other organisations or individuals who assist us in providing products and services to you;

• professional service providers and advisors who perform functions on our behalf, such as lawyers;

• representatives, agents or contractors who are appointed by us in the ordinary operation of our business to assist us in providing goods or services or administering our business (such as for data storage or processing, printing, mailing, marketing, planning and product or service development);

• banks, lenders, valuers, insurers, brokers, auditors, business consultants and IT service providers; and

• government, regulatory authorities and other organisations as required or authorised by law (such as the Police).

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We expect our service providers to also look after your information carefully. We sometimes use third party service providers based overseas and cloud storage facilities, but this does not change our commitment to safeguard your privacy.

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Sometimes we have to disclose your information to other people for a specific purpose, such as when we need a criminal record check. We generally don’t disclose your information to anyone else - importantly, we don’t rent, sell or exchange your information for reasons other than those connected with our purpose of collection of that information without your consent.

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As we continue to develop our business, we may buy, merge or partner with other companies or organisations, and in so doing, acquire customer personal information.  In such transactions, personal information may be among the transferred assets.  Similarly, in the event that a portion or substantially all of our business or assets are sold or transferred to a third party, we may also disclose certain information including your personal information to a purchaser or potential purchaser in connection with the sale or potential sale of us, our business or any of our assets, including in insolvency.

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If we use or give others your information in any other way not expressly described here, we will still seek to protect your privacy where possible and appropriate.

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Other uses and disclosures

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We may collect, use and disclose your personal information for other purposes not listed in this policy.  If we do so, we will seek to make it known to you at the time we collect or use your personal information.

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Marketing

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You consent to us using your personal information for sending you information, including promotional material, about us or our products and services, as well as the products and services of the charities we serve, our related entities and third parties, now and in the future.  You also consent to us sending you such information by means of direct mail, telemarketing, email, SMS and MMS messages.

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If you do not want to receive marketing information from us or if you want to stop receiving telemarketing, you can unsubscribe in any of the following ways:

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• clicking on the 'Unsubscribe' or subscription preferences link in a direct marketing email that you have received from us; or

• contacting us in one of the ways set out in the "Contacting us" section of this policy.

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Interstate and Overseas disclosure of Personal Information

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We are a national organisation and may collect, use and disclose Personal Information generally within Australia (including between States and Territories).

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We may from time to time disclose, transfer, store, process or use your personal information outside Australia in accordance with the Privacy Act including to countries whose privacy laws do not provide the same level of protection as the Privacy Laws. This may happen if our offices or related entities are overseas, we outsource certain activities overseas, transactions, information, services or products have an overseas connection or our computer system including IT servers are located overseas. In particular your personal information may be disclosed to third parties in the Asia-Pacific, the Philippines and India, and such other countries in which those parties or their, or our, cloud storage and/or computer systems including IT servers may be located from time to time. We may also engage business partners overseas to assist with telemarketing.

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By providing us with your personal information, you consent to us disclosing your information to, and to the collection, use, storage and processing of your personal information by, entities located outside Australia. In these circumstances, you consent to the collection, use, disclosure, storage and processing of your personal information in those countries including Asia Pacific, Philippines and India, and, when permitted by law to do so, on the basis that you agree that we are not required to take such steps as are reasonable in the circumstances to ensure that any overseas recipient complies with Australian privacy laws in relation to your information. Where such parties are located overseas, you may have rights to enforce such parties' compliance with applicable data protection laws, but you might not have recourse against those parties under the Privacy Law in relation to how those parties treat your personal information.

 

Keeping your information safe

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Our database uses secure response forms when we ask for your personal information including payment card details and we work hard to keep your personal information secure by having safe systems in place. We will seek to de-identify or destroy your personal information where we no longer need to keep it or are no longer required or allowed by law to keep it.

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We will take all reasonable steps to keep your information safe (whether electronic or in hard copy) and to keep it up to date. This includes complying with the Payment Card Industry Data Security Standard, which covers security of payment card information. Our employees and service providers are also expected to keep personal information including payment card information confidential and secure.

The information we hold is protected by safeguards including physical and technical methods (firewalls, SSL encryption etc.)

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Changing this policy

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All personal information held by us will be governed by our most recent policy, posted on our website at: www.thefundraisingcentre.com.au where the policy will be located.

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We may make changes to this policy from time to time including to take into account new laws, regulations, practices and technology. Any changes will be reflected in a revised version of this policy. Any changes to this policy may be advised to you by updating this page on our website.  We will aim to provide reasonable advance notice of such changes though this may not always be possible depending on the circumstances.  We encourage you to check this page from time to time for any changes.

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Contacting us

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If you seek any further information from The Fundraising Centre about this policy or generally please contact our Privacy Officer at one of the reference points below:

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The Fundraising Centre Pty Ltd T/As DTS Group

Phone: 1300 558 132

Email: privacy@thefundraisingcentre.com.au 

Postal address: The Fundraising Centre Pty Ltd

PO Box 2874

Cheltenham VIC 3192

Attention: Privacy Officer